Rules for the sale and purchase of goods through the site «Yakym do» ™
1. GENERAL PROVISIONS
1.1. Terms and Definitions
In these rules for the sale and purchase of goods in «Yakym do» ™ the following basic concepts are used:
Rules - Rules for the purchase and sale of goods.
Buyer - A legal entity or an individual who has reached the age of 18 and has full civil legal capacity carrying out the Order and acquires, orders, uses or intends to purchase or order the goods of LLC «INTERNATIONA COMPANY «YAKYM DO» presented on the website www.yakymdo.com ...
Seller - Manufacturer of the goods, Limited Liability Company «INTERNATIONA COMPANY «YAKYM DO» («International Company «Yakym do» ™), a legal entity established in accordance with the legislation of Ukraine, with a registered location: 02160, Kiev, Sobornost prospect, house 1, EDRPOU code - 43010991.
Website - an Internet resource with the domain address www.yakymdo.com
Email address (e-mail): firstname.lastname@example.org
The site «International Company «Yakym do»™ (abbreviated as «Yakym do»™) is a means for the presentation and / or sale of goods, work or services.
Website address: www.yakymdo.com
Personal Account - in order to preserve security and protect against unauthorized access to the site's resources, the site does not have personal user accounts. The personalized interface of the site with a set of custom tools for making purchases from the “International Company“ Yakym do ”™ catalog is completely absent on the Site.
Product - a material object displayed for sale through the Site.
Commercial offer - a set of information about a product, including the name of the product, the image of the product, its description, characteristics, color, size, configuration, cost, terms of payment and delivery, etc.
MGT is a small-sized product, namely: clothes, shoes, sports equipment, steppers and the like.
Order - a duly completed request of the Buyer addressed to the Seller for the Production / Purchase and delivery of the Goods selected on the Website to the address indicated by the Buyer.
Order cost - the amount to be paid by the Buyer for the order, excluding the cost of delivery. In calculating the cost of the Order, we include taxes provided for by the current legislation of Ukraine.
The cost of the Goods is the monetary expression of the price of the goods indicated in UAH, excluding the cost of delivery of the Order. The cost of the goods is indicated in the invoice provided to the Buyer along with the goods.
Agreement - a public electronic contract for the sale of Goods, concluded by the Seller with the Buyer at a distance using means of remote communication (Internet) on the terms set forth in these Rules. The minimum duration of the contract is determined by the deadline for the execution of the Buyer's Order, drawn up in accordance with the terms of these Rules.
Courier company - a relevant courier company providing delivery services for the Order.
Personal data - personal information (including last name, first name, patronymic, date of birth, address, contact phone number, e-mail address, taxpayer registration number (TIN) and current bank account number (provided only when making a return of the Goods)) , voluntarily and knowingly provided by the User upon request and / or confirmation of the order, and is necessary for the execution of the order.
1.2. These Rules are developed and approved in accordance with the current legislation of Ukraine, in particular the Law of Ukraine «On Electronic Commerce», the Law of Ukraine «On Protection of Consumer Rights», the Rules for retail trade in non-food products, approved by Order of the Ministry of Economy of Ukraine dated April 19, 2007 No. 104, Of the Rules for the sale of goods to order and outside of trade or office premises, approved by the Order of the Ministry of Economy of Ukraine dated April 19, 2007 No. 103, and other acts of legislation.
1.3. These Rules regulate the seller's relationship with the sale of Goods to the Buyer's order by concluding an electronic agreement for the sale of Goods at a distance using means of remote communication.
1.4. These Rules are binding on the Seller from the moment they are published on the Site. For the Buyer, the Rules are binding only from the moment he concludes the contract. Rules for Buyers is a public offer to conclude an Agreement on the terms set forth in these Rules.
1.5. The sale of goods to order on the Site is carried out by concluding an electronic contract between the Buyer and the Seller on the basis of these Rules by offering it to conclude (an offer) from the Seller and its acceptance (acceptance) by the Buyer. Acceptance (acceptance) can be provided by the Buyer by:
placing an order in electronic form in accordance with these Rules; or the performance by the Buyer of actions that are considered acceptance of the offer to conclude an electronic contract in accordance with these Rules. 1.6. The agreement is public and is valid until its full execution by the parties or until terminated by either party in the manner prescribed by the Rules and the current legislation of Ukraine. The terms of the Rules are determined by the Seller independently in accordance with and in compliance with the requirements of the current legislation of Ukraine. The terms of the Rules can be changed by the Seller unilaterally. Changes come into force after their publication on the Site and apply to any Orders after the specified publication of changes. Placing an Order indicates the Buyer's consent to the amendments made to the Rules.
1.7. If the current legislation of Ukraine establishes norms that contradict these Rules, the corresponding provisions or norms of the current legislation of Ukraine will have priority in application.
2. RIGHTS AND OBLIGATIONS OF THE BUYER
2.1. The buyer is obliged:
2.1.1. Timely pay for Orders in accordance with the established settlement procedure in these Rules.
2.1.2. Inform the seller about the lack of delivery of the Goods at the time agreed by the Parties.
2.1.3. Observe the conditions for the purchase of Goods provided for by these Rules.
2.1.4. Not to commit any actions, the implementation or attempt to commit which provides for the criminal, administrative or civil liability established in Ukraine.
2.1.5. Other obligations in accordance with applicable law and these Rules.
2.2. The buyer has the right:
2.2.1. Order from the Seller any goods, information on the sale of which is posted on the Site in accordance with the terms of these Rules.
2.2.2. In the event that deficiencies are revealed during the established warranty period, in the manner and within the time limits established by law, require:
1) gratuitous elimination of defects in the goods within a reasonable time;
2.2.3. To inform the seller in writing of any claims related to the purchase of goods.
2.2.4. Terminate the concluded Agreement by notifying the seller about it within fourteen days from the date of receipt of the Goods at the courier company's department, if the goods did not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used by him for its intended purpose.
2.2.5. Other rights in accordance with applicable law and these Rules.
3. RIGHTS AND OBLIGATIONS OF THE SELLER
3.1. The seller is obliged:
3.1.1. Ensure the sale of the Goods in accordance with these Rules and the requirements of the current legislation of Ukraine.
3.1.2. To notify Buyers about changes to these Rules by posting the relevant changes on the Site.
3.1.3. Accept goods of good quality from the Buyer within the timeframe established by law on the terms established by these Rules.
3.1.4. Ensure the fulfillment of warranty obligations in accordance with the requirements of the Law of Ukraine «On Protection of Consumer Rights» and the Rules.
3.1.5. Accept applications, applications, complaints and suggestions from Buyers and provide answers to them within the time period established by law.
3.1.6. Other obligations in accordance with applicable law and these Rules.
3.2. The seller has the right:
3.2.1. Make changes to these Rules by posting changes on the Site.
3.2.2. Make changes to the assortment of Products and change their prices without agreement with the Buyer, except for the Products, the order for which is accepted from the Buyer.
3.2.3. If it is impossible to execute the Agreement due to the absence of the ordered Goods, inform the Buyer about it within 3 (three) calendar days, but no later than thirty days from the date of receipt of the Buyer's order. In this case, the Seller has the right to replace the Goods in the absence of another Goods if:
1) the other product meets the purpose of using the ordered Product;
2) has the same or better quality;
3) its price does not exceed the price of the ordered product.
In this case, the Seller is obliged to agree on the replacement of the Goods with the Buyer, and the acceptance of the Goods by the Buyer is considered the consent of the latter to such a replacement.
3.2.4. Other rights in accordance with applicable law and these Rules.
4. PRODUCT INFORMATION
4.1. Information about the name, the main characteristics of the Goods is posted on the Site by the Seller. The Product is presented on the Site with photo samples, while the image of the Product on the Site may differ from the actual image of the Product, depending on the color rendering settings of the corresponding device with which the Site is being revised. The price of the Goods can be changed by the Seller unilaterally at any time before the confirmation of the Order.
4.2. The Seller ensures the proper operation (application, use) of the Goods, including components, during the warranty period established by regulatory legal acts, regulatory documents, and the like. For Products that do not have statutory and / or statutory warranty periods, the warranty period is thirty (30) days. The service life for the goods is established from the date of putting into circulation or after the repair of the Goods and is valid until the last day of the first calendar month, came after the end of the warranty period established for such goods, unless otherwise established by the accompanying documentation for the goods. The warranty period is calculated from the date of transfer of the goods to the Buyer, and if the Goods require special installation (connection) or assembly - from the date of their implementation, and if the day of transfer,
4.3. For seasonal goods (clothing, fur and other products), the warranty period is calculated from the beginning of the corresponding season, which is established by the Cabinet of Ministers of Ukraine, namely:
clothes, fur and other products:
spring-summer assortment - from April 1;
autumn-winter assortment - from October 1;
winter assortment - from November 15 to March 15;
spring-autumn assortment - from March 15 to May 15 and from September 15 to November 15;
summer range - from May 15 to September 15.
4.4. The functions of accepting claims from consumers, as well as carrying out warranty repairs and maintenance of the Goods are carried out by the Seller. Warranty repairs and other services related to the maintenance or warranty repair of the Goods are carried out by the Seller at the following addresses indicated on the website https://www.yakymdo.com. If during the warranty period it is necessary to determine the reasons for the loss of the quality of the Goods, the Seller is obliged to organize an examination of the goods within three days from the date of receipt of the written consent from the Buyer. The examination is carried out at the expense of the seller. If the conclusions of the examination prove that the defects arose after the transfer of the goods to the Buyer due to violation of the established rules of use, storage or transportation or the actions of third parties,
4.5. The rules for the selection and use of the Product can be found in the informational articles on the website for the relevant product.
5. PROCEDURE FOR ORDERING GOODS ON THE SITE
5.1. The Buyer places an order on the Site or by calling +380444990233 in accordance with these Rules.
5.2. To place an Order by phone, you need to:
call +380444990233 (Mon-Sun: 24 hours a day)
; name the item code / product name, pre-selected on the site;
To place an order, you must indicate the «full name» of the buyer (recipient), «Phone», «e-mail»;
choose a courier company from those offered, if such an opportunity is provided by the site;
choose a branch of the Courier Company from which it will be convenient to pick up the Goods or name the delivery address of the Goods;
confirm the order to the manager.
5.3. To place an Order on the Site, you must:
Issue and send a request for a commercial offer.
Read the commercial offer.
Confirm the Order or refuse the Order by informing the manager of your decision.
5.4. The Buyer has the right to place an order by selecting the goods available for the Order. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to produce the specified Goods within the terms specified in the commercial offer, notifying the Buyer about this by phone or by sending an appropriate electronic message to the address indicated by the Buyer in the Request, or in another way. In the absence of the Product, the Buyer also has the right to replace it with a similar product, refuse this Product, and cancel the Order.
5.5. Within one day from the date of the request for a commercial offer, the Buyer is provided with a commercial offer.
5.6. The order is considered accepted for execution after the Buyer receives a confirmation letter to the e-mail address, SMS messages, another e-mail, in particular through the «Viber» system to the phone number specified in the Request, with confirmation of the fact of placing the order and after provision by the Buyer of clarifying information on the Order (if necessary).
5.7. The expected date of transfer of the Order to the courier company, the order number is communicated to the Buyer by the manager who serves the Order, by e-mail, SMS message, other e-mail, in particular through the «Viber» system, or by phone call to the Buyer.
6. TERMS OF PAYMENT AND DELIVERY OF THE ORDER
6.1. Terms of payment and payment for delivery of the Order (Goods):
6.1.1. Payment for the Order (Goods) is carried out by using electronic means of payment (bank card, etc.) or Payment by bank transfer is made according to the invoice issued at the cash desk of any bank branch or from the current account.
6.2. The cost of the Order, which is indicated in the settlement documents issued upon receipt of the Goods at the department of the courier company, includes the cost of delivery.
6.3. The parties agreed that information on the cost of the Goods and the cost of delivery indicated in the invoice takes precedence over the information that is noted in other documents.
6.4. The order of delivery of the Goods
6.4.1. Delivery of the ordered Goods is carried out within a period of 1 (one) to 3 (three) working days from the moment the order is confirmed by the manager, but in any case no later than thirty days from the moment the Order is confirmed. Upon the arrival of the Order, an automatic message will be sent to the specified address to the Buyer by e-mail or to the mobile phone specified by the Buyer.
6.4.2. The receipt of the goods can be carried out by self-pickup from the branch of the Courier company or by address delivery by the Courier company to the door of the Buyer. Upon receipt of the Goods, the Buyer checks it for compliance with the order, checks the quality and quantity of the Goods, its integrity, completeness. The Buyer has the right to refuse the ordered Goods completely, indicating the reason in the relevant documents. For all controversial issues regarding the order of the Goods and their payment, the Buyer has the right to contact the Seller's call center: tel.: +380444990233 (Mon-Sun: 24 hours a day) or by e-mail: email@example.com. If it is not possible to deliver this product (weight and / or size) to the office of the courier company, this information is indicated on the website of the courier company.
7. RETURN OF GOODS AND RETURN OF MONEY
7.1. Return of goods of proper quality
The Buyer has the right to return the Goods of good quality within fourteen days from the date of receipt of the Goods at the courier company's office or by address delivery to the Buyer. The return of the Goods of good quality is made if it has not been used and if its presentation, consumer properties, seals, labels, as well as the payment document issued to the Buyer along with the sold goods are preserved.
Shipping costs for returning the goods are paid by the Buyer.
7.2. The Buyer has the right to inspect the goods at the courier company's department and refuse the Goods of proper quality if the goods did not satisfy him in shape, dimensions, style, color, or for other reasons cannot be used by him for its intended purpose, after receiving the Order. The goods refused by the buyer must be packed in their original undamaged packaging and the return documents must be properly drawn up in accordance with the Return of Goods Policy posted on the seller's website.
7.3. Partial redemption of the Order is not provided. The Buyer has the right to redeem the Order in full or to abandon it until the payment of funds for the goods.
7.4. In the event of the return of the Goods of proper or inadequate quality, the Buyer must return the Courier company that delivered this Order to the address of the courier company branch from which the Order was sent;
7.5. In case of termination of the Agreement (return of goods), a prerequisite for a refund for the returned goods is the provision by the Buyer to the Seller of documents that confirm the payment (purchase) of the goods that are being returned. Under the terms of these Rules and for the return of funds paid for the Goods, the Buyer is obliged to send the following documents together with the Goods:
Draw your attention to! Documents are filled out in Ukrainian.
fill out the return product form.
signed by the Buyer «Invoice».
Express waybill, which is issued at the department of the courier company along with the Order.
Copies of settlement documents, which confirm the payment (purchase) of the goods that are being returned, the Application for the transfer of cash and if the payment was made using a bank card, a copy of the payment terminal receipt.
Other documents that were issued with the product, which indicate the date of sale and warranty obligations (if any).
7.6. The procedure for processing a refund to the Buyer.
Refunds for returned goods are possible only by bank transfer, namely:
from the current account of the Seller to the current account in the currency of which the Buyer's payment was made, opened with the bank, including to such a current account of the Buyer, transactions on which can be carried out using electronic means of payment (for example, a personal bank payment card). Details for a refund for the returned goods The Buyer must indicate in the application for the return of goods. Cash refunds are not available. Refunds to the Buyer are carried out provided that all the necessary documents for the return are filled out properly in accordance with the requirements specified above, within 10 (ten) business days, but in any case no later than 30 (thirty) days from the date of receipt of the Buyer's notice of termination of the contract and receiving the goods.
7.7. The Buyer has the right to receive an order from the Courier Company within 5 (five) business days, taking into account the day the shipment (Order) is received at the recipient's (Buyer's) office. If the Order has not been claimed by the Recipient (Buyer) within the above period, then such a shipment (Order) is considered to be in demand (canceled at the initiative of the Buyer) and returned to the Seller.
7.8. In the application for the return of goods, an amount is indicated in the amount of the value of the goods that are returned. Shipping costs are non-refundable.
8. PROCESSING OF PERSONAL DATA
8.1. In accordance with the requirements of the Law of Ukraine «On the Protection of Personal Data» dated June 1, 2010 No. 2297-VI, the Seller guarantees the confidentiality of all information provided by the Buyer. The Buyer's personal data will be stored and processed using automation tools in the seller's personal data base in order to provide information about the goods, services sold by the Seller, about promotions carried out by the Seller, answering inquiries, studying and analyzing consumer demand, as well as the seller's performance of their obligations to consumers of goods (services).
8.2. Requesting a commercial offer on the Website and confirming the Order by any means of communication means the Buyer's consent to the collection, registration, accumulation, storage, adaptation, change, renewal, use and distribution (distribution, sale, transfer), depersonalization, destruction, of the Buyer's personal data, in incl. to transfer (access) personal data to managers, a complete list of which is indicated on the seller's website in the section «Confidentiality Agreement», and at the request of law enforcement, judicial and other state bodies when they exercise the powers assigned to them by the laws of Ukraine, without receiving additional consent and without prior notice of such transfer (access). Consent to the processing of the Buyer's personal data comes into force from the moment of its provision and is valid for 50 (fifty) years, if it has not been withdrawn in accordance with Article 8 of the Law of Ukraine «On the Protection of Personal Data» dated June 1, 2010 No. 2297-VI. After the expiration of this consent, personal data is destroyed. Simultaneously with the provision of consent to the processing of personal data, the Buyer certifies that he received a message about the inclusion of his (her) personal data in the seller's personal data base for the above purpose, as well as information on the rights of the subject of personal data, as defined by the Law of Ukraine «on protection of personal data », and about the persons to whom personal data are transferred in order to fulfill the specified purpose. if it has not been revoked in accordance with Article 8 of the Law of Ukraine «On the Protection of Personal Data» dated June 1, 2010 No. 2297-VI. After the expiration of this consent, personal data is destroyed. Simultaneously with the provision of consent to the processing of personal data, the Buyer certifies that he received a message about the inclusion of his (her) personal data in the seller's personal data base for the above purpose, as well as information about the rights of the subject of personal data, as defined by the Law of Ukraine «on protection of personal data », and about the persons to whom personal data are transferred in order to fulfill the specified purpose. if it has not been revoked in accordance with Article 8 of the Law of Ukraine «On the Protection of Personal Data» dated June 1, 2010 No. 2297-VI. After the expiration of this consent, personal data is destroyed. Simultaneously with the provision of consent to the processing of personal data, the Buyer certifies that he received a message about the inclusion of his (her) personal data in the seller's personal data base for the above purpose, as well as information on the rights of the subject of personal data, as defined by the Law of Ukraine «on protection of personal data », and about the persons to whom personal data are transferred in order to fulfill the specified purpose.
8.3. By requesting a commercial offer on the Site, the Buyer agrees to receive information, newsletters with the latest news, new arrivals, special offers and sales announcements via e-mail, including through the «Viber» system, e-mail, SMS, MMS etc.
The buyer has the right to unsubscribe from mailing to his e-mail or phone.
To unsubscribe, the Buyer must contact the Seller's call center: tel.: +380444990233 (Mon-Sun: 24 hours a day) or e-mail: firstname.lastname@example.org
9.1. For improper fulfillment or non-fulfillment of the terms of the Rules, the Parties are responsible in accordance with applicable law and these Rules.
9.2. The buyer is solely responsible for the correctness and timeliness of payments made by him. The amounts erroneously credited by the Buyer to the accounts of third parties are not compensated or refunded by the Seller.
10. OTHER CONDITIONS
10.1. If the Buyer has any complaints or suggestions during the term of the Agreement, he can contact the Seller with an oral statement by calling the information service (call center) of the Seller by phone: +380444990233 (Mon-Sun: around the clock) or contact to him with a written statement to the address: 02160 Kiev, Sobornost Avenue, Building 1 or e-mail: email@example.com, in which you indicate the essence of the problem, your first and last name, and feedback. The Seller, having received a written application, considers it within 7 (seven) working days from the date of receipt and provides a written (or in the form in which the Buyer asks) a response.
10.2. Working hours of the Seller “International Company“ Yakym do ”™:
Online - around the clock;
Call-center - Mon-Sun: round the clock.
Disputes between the parties are considered by the court in the manner prescribed by the current legislation of Ukraine.
10.3. The cost of telecommunication services when purchasing the Goods on the Site does not differ from the tariff set by the respective telecommunication service operators.
10.4. The addresses and phone numbers of the authorities providing consumer protection can be found at: http://www.consumer.gov.ua/
10.5. In the event of a change in the name, organizational and legal form or location of the seller, he is obliged to inform the Buyer about this on the Site no later than 20 days after the entry into force of the above changes.
LIMITED LIABILITY COMPANY «INTERNATIONA COMPANY «YAKYM DO»
02160, Ukraine, Kiev, Sobornost prospect, building 1
EDRPOU code 43010991
Other foreign currency accounts are available upon request or in a commercial offer.
* To the number 0-800-300-234 All calls within Ukraine are free from all numbers of fixed and mobile networks of telecom operators in Ukraine.